Return Policy

Cancellations

You may cancel your order before it has been shipped. To request a cancellation, please contact us at support@skaldicjewelry.com as soon as possible. If your order has already been processed or shipped, cancellation will no longer be possible.

Returns

We gladly accept returns within 14 days of delivery. To qualify for a refund, items must meet the following conditions:

  • Unworn and unwashed
  • Free from stains, scratches, or damage
  • Unaltered and in sellable condition
  • Include all original tags and packaging

A $15 handling fee per returned item will be deducted from your final refund. Up to 10 items may be returned per order.

Return shipping fees and any customs/import duties are the customer's responsibility. Skaldic Jewelry does not provide return labels at this time. Any customs or import fees paid during delivery will also be deducted from your refund.

To request a return, email us at support@skaldicjewelry.com with your order number and reason for return. We will provide the return address after your request is approved.
⚠️ Do not send items to the address on your package label.

Once your return is approved, you have 14 days to ship the items back. After shipping, please email the tracking number to us.

Skaldic Jewelry is not responsible for lost return packages.

Include a note inside the package with your order number and reason for return.

Shipping fees from the original order and Shipping Protection (if purchased) are non-refundable.

Non-returnable Items

  • Sale items or items marked as "Free Gift"
  • Items received for free as part of a promotion (including BOGO or free gift offers)
  • Gift cards

Refunds

Once we receive and inspect your returned item, we will notify you via email of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

Please note:

  • Shipping fees are non-refundable
  • If you received a free shipping promotion, a restocking fee may apply
  • The $15 handling fee is per item and will be deducted from the refund amount

Important Notes

  • Returned items must be in original condition, with no stains or damage.
  • The $15 handling fee is per item and will be deducted from the refund amount.
  • Please follow the return process above for a smooth experience.
  • All sales are final. We do not accept returns or cancellations for final sale items or special promotions unless otherwise required by law.

Exchanges

We currently do not offer exchanges. If you wish to exchange an item, please follow the return process above and place a new order for the desired item.

European Union Customers — Right of Withdrawal

The terms above apply to all customers worldwide, except where modified below for customers located in the European Union. If you are located in the EU, the following terms apply instead of the global handling fee, return shipping refund, and timeline rules described above.

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

Cancellations (unfulfilled orders)

If your order has not yet been fulfilled, you may cancel it directly through your customer account, or by contacting us at support@skaldicjewelry.com.

Returns (fulfilled orders)

To exercise your right of withdrawal, submit your return request through your customer account, or by contacting us at support@skaldicjewelry.com, within 14 days of delivery. Once your withdrawal is confirmed, you have an additional 14 days to ship the items back to us.

Refunds

Upon receiving your returned items, we will process your refund within 14 days. Your refund will include the original standard shipping cost paid at checkout. Expedited or premium shipping upgrades are non-refundable.

Return shipping

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels for EU withdrawal returns.

No handling or restocking fees

The $15 handling fee does not apply to returns made under the EU right of withdrawal.

Exceptions

The right of withdrawal does not apply to items that are custom-made or personalized to your specifications.

These rights apply in addition to any other rights you may have under applicable EU consumer protection law. For questions, contact us at support@skaldicjewelry.com.